FAQ
Q1: Can I return a perfume if I don't like the fragrance?
A: Unfortunately, returns are not accepted for reasons of personal preference or scent dislikes.
Q2: I received a damaged item. What should I do?
A: Please record an unboxing video at the time of opening and contact our
support team with the video within 24 hours of delivery.
Q3: What if an item is missing from my order?
A: An unboxing video showing the contents and original packaging is required to
process your claim.
Q4: Can I cancel my order after it's shipped?
A: No, once the order is shipped, it cannot be cancelled.
Q5: Will I get a refund if I have a skin reaction?
A: No, as individual allergies vary, we cannot offer refunds for personal skin
reactions.
For any further assistance, feel free to reach out to our support team.
Thank you for choosing Dilune, where your fragrance journey begins.
