Policy

Refund Policy

Refunds are only applicable in the following cases:

  • You received the wrong product.
  • The product was damaged during shipping.
  • Items are missing from the order.

To process a refund:

  • You must provide a mandatory unboxing video clearly showing the original sealed package.
  • The video must be uncut and recorded from the moment the package is opened.
  • Claims without an unboxing video will not be entertained.
  • In case of a refund to be claimed, kindly contact our customer care on +91-9910807660 or write to us on customercare@dilune.com with the necessary images and videos related to your claim with subject line “Dilune Refund For ”.
  • A claim of refund should be made within 24 hours of order delivery along with all mentioned details. 
  • The amount of refund does not include the delivery charge as they are non-refundable by delivery partners. Applicable on both COD and prepaid delivery.

Dilune is not responsible for:

  • Any damage caused after delivery.
  • Misuse, mishandling, or improper storage by the customer.

Once a claim is approved, Amount will be automatically Credited on your original payment method within 10-12 business days.

Replacement Policy

There is no replacement policy as perfumes are personal care products.

Return Policy

As our perfumes are personal care products, we do not accept returns under any circumstances. This is because:

  • Fragrances are personal and subjective.
  • For hygiene and safety reasons, once opened, products cannot be reused or resold.

·         In extreme cases of damaged product delivery (leakage / broken / missing items) due to transit, a refund / exchange can be initiated after a thorough verification of the refund policy.

·         The customer should contact our customer care within 24 hours in the event they receive a damaged / broken/ leaked product. Once a claim is approved, Amount will be automatically Credited on your original payment method within 10-12 business days.

 

Cancellation Policy

  • Orders can be cancelled within 2 hours of placing them. A gateway charge of 2.5% shall be levied against your order for cancellation.
  • After this window, the order goes into processing and cannot be cancelled.
  • Orders cannot be cancelled once shipped from the warehouses and an amount of Rs. 75 will be deducted once the order is shipped and if it is returned to the seller (prepaid orders).

 

Warnings

  • Keep away from Children.
  • Store in a cool, dry place, away from direct sunlight.
  • For External use only

Allergy Disclaimer

  • Patch test recommended before use.
  • Dilune is not liable for any allergic reactions or sensitivities.